Collectly releases AI assistant to help patients understand and pay their medical bills

Collectly today announced the release of a new AI-powered assistant to tackle one of the most common and challenging problems in patient support: helping patients understand and pay their medical bills.

Addressing a Common Challenge in Patient Support

By combining the power of advanced Large Language Models (LLMs) with millions of real-world patient billing questions, Collectly’s AI assistant provides immediate and informative answers for patients with questions about their bills, improving the patient experience and allowing providers to focus on insurance follow-up and more complex patient interactions.

The Growing Concern Over Medical Bills in the U.S.

According to a report by the Kaiser Family Foundation, two thirds of American adults are worried about unexpected medical bills, and one third of Americans report receiving an unexpected medical bill at some point in the last two years. And when a medical bill arrives, patients often have questions: what is this bill for? Has my insurance already been billed? What is the breakdown of charges? Are any discounts or payment plans available?

How Collectly's AI Assistant Helps Patients Understand Their Bills

Collectly’s new AI assistant leverages the complete dataset of a patient’s previous visits, including the breakdown of charges, billed amounts, allowed amounts, patient responsibility, deductibles, coinsurance, and more to provide clear answers to patients who may be confused about what they owe, why they owe it, and what options are available for them to make a payment.

Key Benefits of Collectly's AI Assistant for Practices

With Collectly’s AI assistant, practices can:

• Improve the patient experience by providing immediate and informative responses to patient billing questions based on the patient’s complete billing details and history.
• Reduce staff workload by allowing the AI assistant to complete common requests such as processing a payment and enrolling the patient in a payment plan.
• Uphold their brand and reputation by training the AI assistant on facility specific standard operating procedures (SOPs).
• Ensure that only high quality responses are sent to patients with Collectly’s hybrid human-in-the-loop and AI-based QA process.
• View complete message history including what has been communicated to the patient by the AI assistant.

Currently embedded in Collectly’s chat feature, the Collectly AI assistant will soon be expanded to handle incoming patient phone calls with a realistic and conversational AI voice agent.

To explore how Collectly's AI assistant can enhance your patient billing experience, schedule a personalized demo today.

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